All clients are asked to arrive at least 5 minutes before your scheduled appointment time. We cannot go over the allotted time since most sessions are booked back to back. If client is more than 10 minutes late for a 30-minute session, the appointment is considered a “NO SHOW.”
No Show Policy:
If a client “NO SHOWS” an appointment, it will be considered a cancellation and 50% of the session rate will be charged. An exception will be made if there is a contagious illness, sudden emergency, or inclement weather.
All cancellations require 24-hour notice. Any cancellation made less than 24 hours from the session time will be charged 50% of the session rate. An exception will be made if there is a contagious illness, sudden emergency, or inclement weather.
Membership cancellations must take place 3 days in advance, before your membership is due to renew. It must be done by notifying Innovation Wellness AND completing a cancellation form.
Policy for Members:
Members who will be arriving late for their appointment will be required to reschedule for a different time or wait for an upcoming available time. Members should cancel within 12-24 hours of their appointment time. There is no penalty for a no show or cancelled appointment.
Membership Suspension Policy:
Members may suspend membership for up to 2 months.